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AUTHENTICITY CHECK
To ensure your POP MART product is genuine, we offer a self-service authenticity verification feature. Follow these simple steps:
Step 1: Choose a Verification Method
Option 1 – QR Code Scan
Use any browser’s QR code scanner or your phone’s camera to scan the Box Label Code or Wash Label Code on the packaging. You’ll be redirected to the verification page automatically.
Option 2 – Manual Entry
Scratch off the coating on the Box Label Code to reveal the verification code.
Step 2: Access the Verification Page
Click on “Anti-Counterfeiting Verification” if prompted.
Step 3: Get Your Result
If you used QR code scanning, the system will automatically display your verification result.
If you chose manual entry, input the verification code and click “Verify” to see the result.
✅ Genuine Product Results
– “QR code scan result is genuine – First scan”
Your product is authentic, and this is the first verification scan.
– “QR code scan result is genuine – Multiple scans”
Your product is authentic, but the code has been scanned several times before.
– “QR code scan result is genuine – Exceeded maximum scan count limit”
Your product is genuine, but the code has been scanned more times.
Important Reminder
All products purchased through official POP MART sales channels—including our official website, official POP MART stores, ROBOSHOP vending machines, and other authorized online platforms—are guaranteed to be authentic and verifiable.
If you encounter any issues during the verification process, please contact POP MART Customer Service for assistance.