Self-Check Guide for Order Failures

When encountering issues during checkout, please review the following possible reasons and suggested actions before contacting customer service.

1. System Busy / High Traffic Message

You may see:

“Oops! It’s too popular right now. Please try again later.”

“Orders are placed too frequently, please try later.”

• What’s happening: This is a temporary message that appears when there’s a high volume of activity on the site. It’s a normal system response and not related to any issue with your account or order.

• What to do: Wait a few minutes and try placing the order again. Avoid clicking or refreshing too frequently during peak hours.

• Still seeing the message? Don’t worry, this message usually clears on its own. If it persists, please feel free to reach out—we’re here to help.

2. Shipping Fee Error

You may see:

“Shipping fee error. Please contact customer service.”

• What’s happening: The shipping fee may not have finished loading when you attempted to check out.

• What to do: Allow a few moments for the shipping cost to fully calculate before proceeding. Try placing the order again after a short wait.

• Still not working? Please take a screenshot of the error message. Contact our customer service team—we’ll escalate it and assist you right away.

3. Tax Fee Error

You may see:

“Tax error, please try again or contact customer service.”

• What’s happening: The tax fee might not have been fully calculated when you tried to place the order.

• What to do: Wait a few seconds to ensure both shipping and tax are fully displayed before submitting your order. Then, try again.

• Still seeing an error? Please capture a screenshot. Contact our support team—we’ll investigate and help you complete your order smoothly.